How can an insurance company exclude one of the two lab testing companies from their network? No one ever told me that LabCorp wasn't in network for Florida Blue so I went there because I've always gone there. And then I get hit with a bill for $500. Needless to say I'm no longer with Florida Blue and neither should you be.
Date of experience : April 17, 2024
Jun 7, 2024This insurance provider continues to flag our account unjustly. It started last month when our Better You Rewards were applied to our May bill which reduced it. My FL Blue grants its members a 90-day grace period to pay their monthly premiums. If they do not pay their outstanding bill within 30 days, their system flags the account which restricts their benefits. The problem is My FL Blue is not waiting 30 days. They are restricting our account 5-7 days after the due date. I have reported them to CMS and FL Department of Financial Services. Their customer service team is horrible and incompetent. Most issues have to be escalated just to be resolved.
Date of experience : May 10, 2024
Jun 4, 2024Horrible Customer Service - Overseas agents are ruining Fl Blue! They make you repeat the same thing over & over because they aren't fluent with English. That's no fair!! I let everyone I know to stay away because of their hired agents.
Date of experience : June 03, 2024
Read 1 more review about floridablue.com May 1, 2024cqncelled my insurance. told them i neded till medicare kicks in. i was told i still had it. wemt to dr don't have it. heart patient left withoout hospitalization.
spent all day on phone, on hold. going from one incompetent to another. very poor service. phone system does not work. don't care abput a heart patient just getting money.
Date of experience : May 01, 2024
May 1, 2024This is a scam. Ive been paying $500 a month for 2 years and now that i need help they refuse to cover anything. The 1 doctor they will let me get a referral from will not see me for months. I have 2 referrals already, 1 from walk in, another from emergency room but this insurance still wont cover a god damn eye doctor. My eye has swelled shut while ive been stuck on hold on 1000 phone calls and there is nothing this company will do to help me.
Date of experience : May 01, 2024
Jan 22, 2024Absolutely horrific customer service. While routine claims are handles fairly well, get on your knees and pray that you never have to contact them for anything. I personally submitted a claim 4 times and they acknowledged it at the time, and later could not find anything. They bounce claims between different divisions within the organization because apparently no one has a clue. If I could change before open enrollment I would.
Date of experience : January 22, 2024
Apr 22, 2024It's exhausting to get anything done. The system is intentionally set up to trickle access to health care. It doesn't use technology efficiently. Mistakes, misinformation and confusion are rampant. It's too easy for a customer to get stuck with a bill.
Date of experience : April 22, 2024
May 9, 2024I have been currently trying to get reimbursed for a claim from 2023. My wife and I have called in over a dozen times. Each time, we're promised a call back, weeks go by and nobody ever calls back. I got a manager on the line, Phillip who I trused would give me better service. It's been 2weeks now and I have yet to receive one call. This has been the worst customer service experience that I have ever dealt with. If I was not handcuffed to them as my employers health insurance I would have cancelled a long time ago. If you're an employee, do not ever use them for health insurance and make your employees go through this.
Date of experience : May 01, 2024
May 17, 2023Florida Blue is the worst turning down delaying health procedures for people.. Some paper pusher outsourced and paid and bonused for saving Florida Blue money. My doctor doesn't seem to have any say in my health care because the Gods at Flrioda Blue will decide weather my healthcare will move forward or if its not my lucky day and I will be punished. Florida Blue is concerned only with profits and are is something the will be determined by the outsourced Gods Florida Blue has hired to protect their profits
Date of experience : May 17, 2023
Oct 5, 2021From what I understand regular Florida Blue is OK. But I got the "Select" plan which you get at the insurance "marketplace", the government website where you are supposed to be able to get more affordable insurance. Well let me tell you what happens: They bill the government full insurance prices but charge you a smaller fee. And the "select" term basically means "ghetto" because Doctors don't want to accept it. How do I know? My gf works at an office with many different types of practitioners and they make wise cracks about "another person called with Select, told them it would be better to self-pay". Its a joke and scam on the American people.
Date of experience : October 05, 2021
Jan 29, 2024After FIVE years Florida Blue decided to automatically CHANGE MY PRIMARY DOCTOR and PHARMACY with 2024 insurance. I'm informed right in the middle of taking care of tests, referrals for a surgery and a doctor's appt. the next morning, I had to then change the primary back to my original. Then, after a doctor's office sending in prescriptions I find out my PHARMACY has also been changed after five years. They're saying it's mandatory I move to Walgreens. I was told there's no appealing it and it couldn't be changed. My current pharmacy is across the street. The new one is way down the highway through a nightmare of construction. I cannot fathom why they did this or wouldn't care about the situations of their customers.
Florida Blue continues to get worse and worse.
After several years at my Chiropractor, he had to stop taking my policy in 2023 because a third party (I was told) who handles payment decisions didn't want to pay as much so he had been losing money for a couple years.
Date of experience : January 29, 2024
Aug 22, 2023Absolutely awful. I pay $1300 per month for individual private insurance (just me) and they have denied two medications I need and meet criteria for. They also denied an MRI of my brain that a neurologist said I needed! In addition I am starting physical therapy and they have only 2 physical therapists in-network close to me - neither is good. None of the good ones are in their network. Their customer service reps know nothing, so don’t count on them when you need help. One even lied and pretended they don’t have reference numbers for calls. Their find-a-doctor site is disorganized and not up to date. I’m so unhappy with them and will be making a change to another plan as soon as possible. Should have done do sooner. They seem to get worse every year.
Date of experience : August 21, 2023
Dec 9, 2023Not enough room on this website to describe every awful experience I've had with FL Blue, and sadly they're the highest rated ins co in the state. Just got my annual letter about renewing plan and I need time to calculate whether to keep my current plan or choose a different one. I called the number on the letter and was told by a pleasant-sounding agent that she doesn't know. I said "You don't know?" She said, "well, I DO know, but I'm not allowed to tell you so I have to transfer you to someone who's allowed to say." What. Last fun experience before that: they kept denying prior authorization requests for a med that my epileptic son needs. 6 times over a period of 4-5 months. Even though doc included explanation why this particular med is needed. Took hours on the phone with various departments to find out there's a special "secret" form the doc needs to submit and fax to them. Why should a thing like this be so hard to find out? Why all the secrets.
Date of experience : December 09, 2023
Sep 18, 2023Florida blue is one of the worst Insurance I have ever had. I have had Florida Blue health insurance for several years, and I have been very disappointed with the service. My premiums are high, and my coverage is limited. I have had to pay out-of-pocket for many medical services that should have been covered by my insurance. When I have filed claims, they have often been denied, even for medically necessary services. Customer service is slow and unresponsive. In addition, they are charging over even though Market place has set up my fixed premium. I will file a complain to Florida Insurance Regulation Board shortly. I would not recommend Florida Blue health insurance to anyone.
Date of experience : September 05, 2023
Feb 14, 2023Florida Blue is only interested in money and not interested in the health of people. The company trained the employees to say " I am sorry, we are helping you. But is not true, just want to take your payment and good luck. In this country, we need serious people's help to serious people.
Date of experience : February 14, 2023
Dec 30, 2022Called a rep in early November to setup a health plan. we spent an hour setting everything up and she said she'd call me back to finalize everything. She never called me back, even after I called her several times. So in early December I call again and went through the same process with another rep for at least an hour. She said I would be receiving an email in a day or two to setup my account and make payment - that email never came. Third time I called, get transferred to 6 different departments and no one can find information on me, even after giving them my SSN.
A 10-year old can setup better customer service than this. I will be looking into Cigna or other health options because Florida Blue is obviously run by clowns. Can't imagine being a current Florida Blue customer and having an emergency and getting the run around from customer support. Guess it's a blessing in disguise I didn't sign up with them.
Date of experience : December 29, 2022
Jan 25, 2022This is absolutely the worst insurance to be a provider with. Currently I am 30 minutes on hold to address an issue that I have been trying to resolve since November 12. Since then I have not been paid a dime for my services and FB is clawing back for 1k
Date of experience : January 25, 2022
Dec 14, 2021I enrolled in a Florida Blue plan this year, Bronze myblue and it was better than I had expected. The coverage is not stellar but the customer service and support make up for it. I would encourage anyone looking for a myfloridablue plan to check out the Bronze plan.
Date of experience : December 14, 2021
May 31, 2024My dermatologist found a cancer on my back and referred me to a specialist after reading the pathology report. I made a appointment for the specialist and was scheduled to have surgery on May 30, 2024. Two days before my surgery, I received 2 separate letters from Florida Blue. The first letter I opened was stating that my surgery was approved but when I opened the second letter, I was shocked to see that Florida Blue was denying the surgery! I contacted the surgeons office and informed them that I had been denied coverage and I was told not to worry and they would take care of it. When the surgeons office called me back with the update, I was told that the person at Florida Blue who made the decision to deny surgery mistakenly thought that the tiny piece of cancerous tissue that was taken from the large cancer was the size of the actual cancer. That same day, my surgeon sent Fl Blue the info stating the actual size of the cancer was much larger than the sample taken. The surgeons office stated they sent the info including the actual size of the cancer to FL Blue and I was again approved and was rescheduled for surgery next week after my first appointment was canceled due to the denial. Today, 5/31, I received a call from Florida Blue stating my surgery was denied again! I am at a loss! The stress this has caused me is beyond belief as the biopsy indicated the cancer may be metastatic, meaning it’s possible the cancer has spread!
The only thing I can say to anyone who considers Florida Blue is DON’T! I have yet to have any medical professional I’ve visited say anything nice about Florida Blue health insurance! If you value your health, please don’t use Florida Blue!
Date of experience : May 28, 2024
Apr 17, 2024Unless you preplanned a vacation weeks ahead forget accepting a last minute invite as you can't get a prescription approved under 10 days defeated entire purpose of a override fl blue worst never had a problem with united health care
Date of experience : April 17, 2024
Hasn’t replied to negative reviews
Blue Cross Blue Shield Association
Suggested companies are based on people’s browsing tendencies.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Verification can help ensure real people write reviews about real companies.
It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.
