After 4 and half months of trying to get two hoodies from this company only to have them send them after I cancelled them (which I returned without opening) and multiple emails trying to correct this situation, they have now charged me twice instead of giving me a refund. I literally have 30+ emails to this company. Now I want a $220 refund!!
Date of experience : January 18, 2021
Read 1 more review about Softserveclothing Advertisement Apr 7, 2021Clothing that is sewn inside out to have the illusion of being soft. and too expensive. They were also advertising a promo where you got a free hoodie with every order but with special no instructions on how to get it even though you had to find the listing and add the extra one to your cart so I didn’t get the free one. Pretty lame experience all together
Date of experience : April 07, 2021
Mar 4, 2021Terrible, transparent material with a HOLE in the pocket. The company is ignoring my emails to return this crap. They say d they would send a return shipping label and none arrived, and now they’re ignoring me. Do not spend your hard earned money here. I feel foolish that I did. Scamming, corrupt, terrible business!!
Date of experience : March 04, 2021
Dec 19, 2020I purchased two of these overpriced flimsy supposed to be dye soft hoodies, after one wash it looks like i got it at a second hand store. I gave the other one as a gift, I am embarrassed to ask my sis-in-law if she likes it. I usually research before i buy on line, shame on me for not looking at these reviews before I bought them. Their pictures are very deceitful, and they were expensive.
Date of experience : December 19, 2020
Nov 22, 2021Purchased a sweater here and could not find an outlet for commenting as they have turned off commenting on their IG account. Thought this would be a great sweater however after washing in cold and hanging dry the sweater is rough and pilled everywhere. Very cheap shoddy products. Would never have purchased had a just done my research here.
Date of experience : November 22, 2021
Advertisement Jan 23, 2021Need option for zero stars!! TERRIBLE company! Only way to get money back was to file complaint with credit card. TERRIBLE at responding to emails, make returns as difficult as possible. Zero communication about order. And then the clothes are cheap crap. Do not buy.
Date of experience : January 23, 2021
Jul 7, 2023Ordered tshirts back in November 2022 and still have not received . They keep giving me the runaround. Asked for a refund and now they are having technical difficulties so can’t process my refund. Worst company ever. Never do business with them again.
Date of experience : April 10, 2023
Jun 24, 2021They advertised today only special buy 1 get 1 free. Clicked on the appropriate link, added 2 items to my cart and the second one wasn’t free. There wasn’t any special promotional code to add. Tried to give the mad 😡 face on FB and it wouldn’t allow me to. Tried to write an unhappy response and this also got removed immediately by the company. Sounds like a scam to me.
Date of experience : June 24, 2021
Feb 20, 2023Company sucks. they promise that their mystery box will contain several items and I only received one item. Said they had a banner posted that said only one item but it was never on any of the text messages that I received. Looked up their ad and it wasn't posted there either. LIARS AND SCAMMERS. Do not give one red cent to this disgusting and dishonest company.
Date of experience : February 18, 2023
Advertisement Dec 25, 2020Don’t do it. I ordered the Christmas green hoodie early December 2020 and still have yet to receive it, however they emailed me asking to leave a good review on Facebook and I immediately received my free hoodie. I’m so disappointed. Save yourself the headache and order from Amazon! You’ll receive your order the very next day!
Date of experience : December 25, 2020
Jan 28, 2021The worst customer service experience I have ever had. and I’m sure it’s not over
The order took 6 weeks to arrive, then I had to pay duty. Prior to the order arriving, I emailed them 3 times, and never did receive a response
One of the hoodies had a clearly visible tear at the waistband.
I finally received a return address, to ship my order back (at my expense!)
Terrible product! Terrible service!
Date of experience : January 28, 2021
Jan 20, 2021Quality American-made hoodie, made from American Cotton. Not sure why this company has so many negative reviews? I'm guessing they messed up things over Christmas. Shipping is great now and the product is quality and soft.
Date of experience : January 20, 2021
Dec 7, 2020It took FOUR MONTHS and probably twenty emails to receive the product - in a size smaller than I ordered. They market aggressively and cannot produce. I asked for a refund multiple times, and they would not give it to me. Every email cited COVID as their reason, but this was far too long for that excuse, and they should stop with their marketing campaign if they are struggling, but I still see their advertisements everywhere. Please do not order from them.
Date of experience : December 07, 2020
Advertisement Dec 17, 2020Wish I had read these reviews before giving my money to this scam company. Waited over a month for my sweatshirts and the quality is horrible and I have been emailing them (only way to contact) about being late and arriving damaged and no replies at all. The package has not return label or instructions to return something and frankly I’m sure if I send it back I’ll never hear from them again. This has been nothing short of a horrible experience. I am so disgusted. I give them negative star reviews. Be very ware!!
Date of experience : December 17, 2020
Jul 24, 2022I ordered a mystery bundle this Spring and was pretty disappointed. Two of the three items were the same color and one of the items was a crop top, which I would never wear. The hoodies are thin and while soft on the outside, the inside feels completely different. These items wash horribly with tons and tons of pilling and shrinkage (and they were snug to begin with, despite sizing up for a looser fit). Highly overpriced for what you get and will not order again.
Date of experience : July 24, 2022
Jan 14, 2021This hoodie has to be the softest piece of clothing that I have ever owned! I make sure that I wear one -I have three- when I have to go to the hospital for infusion therapy and physical therapy every month. I feel like I am receiving a hug from a loved one when I have it on. It is so easy to take care of by gently washing it in a regular washing machine. Be sure to treat yourself or gift one to a friend or family member. You will never regret your purchase of these beautifully colored hoodies.
Date of experience : January 14, 2021
Mar 2, 2021I waited two months for my hoodie to arrive, having to check in a couple of times to make sure it was still coming. It did finally show up but felt basically like an inside-out everyday hoodie. Not impressed at all. I had to pay to ship it back, then I waited another TWO FULL MONTHS, requiring ADDITIONAL REPEATED REMINDERS, finally DEMANDING my $69 back before they finally gave me a refund. Disappointed with quality, very disappointed with service. Highly recommend avoiding doing business with them.
Date of experience : March 02, 2021
Advertisement Jan 10, 2021I purchased four sweatshirts in November for Christmas presents. They sent 2 and indicated on the invoice they had shipped 4. After repeated emails I finally submitted a stop payment on my credit card. To make things worse my husband saw the discount card that came with the two sweatshirts and bought me another one. I am trying to exchange it. They still haven’t responded to my email from two weeks ago. Don’t purchase from this vendor.
Date of experience : January 10, 2021
Dec 17, 2020I ordered a shirt during the Black Friday sale. I received tracking on 11/30/20. Today, over two weeks later, the item is still "Pre-Arrival." I have been attempting to resolve this wiht customer service since 12/8/20 with zero luck. Finally submitted a chargeback today. Do not trust these folks with your order.
Date of experience : December 17, 2020
Dec 2, 2020Wish I would have seen the reviews before I ordered. Lesson Learned! Ordered 4 zipper jackets on Oct. 19 and never heard from them. I sent an email inquiry in mid November and was told that I had ordered a preorder item (not true) and that my entire order would ship Nov. 20. Here we are in December and still nothing. This company erases all negative comments on their Facebook ads and so, sadly, they draw in new customers each day that will likely never receive the merchandise they purchased.
Date of experience : December 02, 2020
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Soft Serve Clothing specializes in creating the softest clothing in the world.